So I ordered Jon Collins’ Seperated Out for Helter Skelter Books last week.
They’re a London-based bookstore that specialise in musical books.
A couple of days after I ordered the book, it turned up. In POLISH no less! I e-mailed the store and they promtply replied admitting that they had cocked up and would send me out a nice English copy.
So it turned up this week. I’m a happy shopper and the e-mails I received were always prompt and friendly.
These people show how to put service into customer service.
As a side note – If anyone gets the lyrical reference I’ll give them a prize